You will receive the products separately as soon as they are ready for shipping, unless you have selected on the website (the "Site") the option to receive the entire order as one shipment. The products shall be delivered to the address you have indicated in the order. Your - or any other person replacing and duly authorized by you - signature shall be requested upon delivery of the products.

For security reasons, we shall not process any order addressed to a post office box or accept any order that does not allow to identify the natural person held to be the recipient of the order and the relevant address.

In the event you are subject to the application of shipping costs, such costs shall be indicated expressly and separately from any other cost or expense upon completion of the filling in of the order and prior to pressing the Buy Button.

We are doing our uttermost in order to deliver the products purchased within 30 (thirty) days following the conclusion of the contract. Please bear in mind that all our creations are handmade, therefore this period could be extended to 60 (sixty) days, with the exception of events of force majeure.

Should the delivery of the products take longer than 60 (sixty) days, the shipping costs will be refunded on the payment method used when placing the order.

In every case in which the relevant order refers to the Pre-ordered products, the delivery date shall be longer and we shall deliver these products at the estimated delivery dates or during the estimated delivery period agreed upon with you, as shown to you in the product page description.

In the event we do not deliver the products ordered within the above term, you shall request that we deliver such products within an additional term adequate to the circumstances, in accordance with the applicable laws currently in force.

You shall in any event have the right to immediately terminate the contract if the product ordered is not delivered within the additional term specified.

We shall have the right to split the Order into multiple shipments, according to the availability of the Products for delivery, and you will receive the products separately upon their availability to be shipped, unless you have selected on the Site the option to receive the order as a whole. We may either charge you for the products as and when these are shipped or as a single payment.

As soon as the purchased product is shipped, you shall receive an email to the address indicated in the order. Such email shall contain a shipment tracking code and an exclusive link that will allow you to real-time monitor the delivery.

Such notifications shall also be sent via Facebook Messenger according to your preferences.

You may contact us at info@arrigograziadio.be or via Live Chat for assistance required for any potential problem relating to the delivery.

You shall bear the risk of loss or damage to the products from the moment in which you, or a third party appointed by you and other than the carrier, physically takes possession of such products.

In the event, on the other hand, the loss or damage to the product occurs prior to the physical delivery to you or a third party appointed by you, we shall refund you any amounts already paid.